Cancellation Policy

Please read our Cancellation Policy carefully before cancelling your order.

This policy relates only to Vertu Lease Cars's credit broking services. Vertu Lease Cars is a trading style of UK Carline Limited. It does not affect any separate cancellation or withdrawal rights you may have in relation to a Finance Agreement, including any applicable 14-day cooling-off period.

Regulated Customers

For regulated customers (personal customers, sole traders, and partnerships with up to three partners), a cancellation charge of £269.99 (including VAT) will be payable – this is to cover the cost of services already provided if you choose to cancel your order for any reason after 14 calendar days from the date the order is placed.

An invoice will be sent to the customer for payment, or if the customer has already paid a processing fee or holding deposit, this amount will be deducted from it and any remaining amount refunded to the customer.

If we incur additional cancellation costs that have been reasonably and necessarily charged to us by a supplier or funder as a direct result of your cancellation, these costs may also be payable by you. We will provide details of such costs before cancellation.

Non-Regulated Customers

For non-regulated customers (limited companies, partnerships with four or more partners, or limited liability partnerships), a cancellation charge of £269.99 (including VAT) is payable if you cancel your order once it has been received by Vertu Lease Cars, which is a trading style of UK Carline Limited. This charge covers the administrative and operational costs incurred by Vertu Lease Cars in arranging and processing your order. Also, any costs passed to Vertu Lease Cars by our suppliers will be payable by the customer.

An invoice will be sent to the customer for payment. If the customer has already paid a processing fee or holding deposit, this amount will be deducted from it and any remaining amount invoiced to the customer.

If we incur additional cancellation costs that have been reasonably and necessarily charged to us by a supplier or funder as a direct result of your cancellation, these costs may also be payable by you. We will provide details of such costs before cancellation.

Deposits and Customer-Requested Optional Extras

Holding Deposits

In some circumstances, we may require a holding deposit to secure or reserve a specific vehicle, for example where the vehicle is of a high value or where a supplier requires a deposit before the order can proceed.

Before taking a holding deposit, we will clearly explain the amount payable, what the deposit is for, who will hold or receive the deposit, what will happen to the deposit if your order proceeds, and the applicable cancellation and refund terms.

Where applicable, a holding deposit may be passed to and held by the supplying dealer or vehicle supplier. Where this applies, we will explain this to you, together with the applicable cancellation and refund terms, before you pay the deposit.

If you subsequently cancel your vehicle order, whether all or part of the holding deposit is refundable will depend on the cancellation and refund terms clearly communicated and agreed with you before the deposit was paid.

Customer-Requested Optional Extras

If you request additional equipment, accessories or modifications that are not included within a vehicle's standard specification, you may be required to make an upfront payment or deposit before these are ordered or fitted.

Before you agree to proceed, we will clearly explain the cost, what the payment is for, who will receive or hold the payment, and the applicable cancellation and refund terms.

If you cancel your vehicle order after a customer-requested optional extra has been ordered, supplied or fitted, you may be responsible for reasonable costs already incurred that cannot be recovered, where this was clearly communicated and agreed with you before you proceeded with the optional extra.

Any amount retained or charged will reflect the circumstances of the cancellation and the applicable terms agreed with you.

Finance Agreement Cancellations

Cancelling or withdrawing from a Finance Agreement does not automatically cancel your vehicle order with Vertu Lease Cars. If you wish to cancel your vehicle order as well, you must notify Vertu Lease Cars in accordance with this Cancellation Policy.

For regulated credit broking agreements that have been concluded without any face-to-face dealings (i.e., over the phone, internet etc.) a customer has the statutory right to cancel the contract without penalty and without giving any reason within 14 calendar days of signing the finance agreement. This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges Regulations).

This legal right applies equally to all personal customers, sole traders, and partnerships with up to three partners.

These rights do not apply to limited companies, limited liability partnerships (LLP) and partnerships with four or more partners as these agreements are unregulated.

Right To Cancel

If you wish to exercise your right to cancel, please email UK Carline Ltd at cancellations@ukcarline.com to request this.

Please include your full name and address and details of the vehicle(s) you wish to cancel.